5. Brands, content & intellectual property
Mela Africa and its related product and campaign identities, artwork, copy, systems and original materials may be protected by copyright, trademark or other intellectual-property rights.
Mela Africa Distributors
Legal & Policies.
The Mela Africa-specific terms that sit alongside the general FindMeSZ platform policies.
Effective 31 August 2026. Read this policy with the general FindMeSZ legal policies.
1. Platform relationship
Mela Africa operates its public ecosystem, product information and connected service journeys using FindMeSZ digital infrastructure. FindMeSZ governs the underlying platform environment. Mela Africa remains responsible for the business content, campaigns and service commitments it publishes.
2. Privacy & data
Personal information should only be collected and used for a clear operational purpose, such as account access, shopping, fulfilment, programme participation, support, communications or service administration.
3. Shopping, payments & transactions
Prices, fees, delivery or collection charges, product availability and campaign conditions should be reviewed before confirming a transaction. Transaction-specific conditions take priority for that transaction.
4. Service readiness
A public information page does not by itself mean every operational or transactional feature is live. The readiness label shown beside a service or action is the current public position for that capability.
6. Third-party businesses & services
Independent retailers, wholesalers, transport providers, Pickup Zones, payment channels, cooperative or institutional services may apply their own requirements to the service they provide.
7. Questions, complaints & policy updates
For product or service questions, use Mela Africa Help. For corporate enquiries, use Contact Us.